SAFE - Human error identification techniques applied to public technology

Název:	Human error identification techniques applied to public technology
Další názvová informace:	predictions compared with observed use
Překlad:	Techniky identifikace lidských chyb aplikované na technologie používané veřejností : prognózy srovnávané pozorovanými využitími
Autor:	Stanton, Neville A. Baber, Christopher
Klíčové slovo:	produkty hodnocení technologie chyby lidské identifikace
Anotace:	In this paper, we consider the use of human error identification (HEI) techniques as a possible alternative to observation studies for product evaluation. The HEI techniques used were Task Analysis for Error Identification (TAFEI) and Predictive Human Error Analysis (PHEA). The comparison was undertaken in connection with the prediction of errors in the use of a ticket vending machine. Two main findings emerged from the study. First, predictions derived from the HEI techniques compared favourably with errors observed in actual machine use. Second, the HEI techniques took far less time than direct observation to reach comparable levels of performance. Such rates suggest that these techniques can be usefully applied to the study of consumer products.
Jazyk dokumentu:	eng

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Připojené soubory:	human error identification