| Anotace: |
Almost all the major accident investigations show human error as the principal cause, either in design, operations, maintenance, or the management of safety. This unique text provides practical advice for substantially reducing human error at all levels. Eight chapters, packed with case studies and examples of simple and advanced techniques for new and existing systems, challenge the assumption that human error is "unavoidable" and suggest a systems perspective. This view sees error as a consequence of a mismatch between human capabilities and demands and inappropriate organizational culture, defining error as a manageable factor and, therefore, avoidable.
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