| Anotace v angličtině: |
The public sector is facing an impending shortage of staff because young people no longer want to work in it and nearly a third of its workforce is over 50 years of age. Moreover, staff working within the public sector report that stress is the biggest single factor affecting their decision to leave. This thesis presents the findings of a large inclusive study carried out in two social service departments in the North West of England, since the introduction of Best Value, which was set up to improve the quality of local government services. The primary aim of the research was to explore work related stress in social services, using a 'problem diagnosis tool in order to understand the stressors experienced and to inform the development of interventions aimed at reducing, and or eliminating them.
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